Placing an order

 

Q: Which payment method do you accept?

A: Direct bank transfer, MasterCard, Visa, American Express, Paypal

 

Q: Do I need to create an account before placing an order?

A: A membership account is not mandatory when placing an order; however, creating an account offers you the convenience to save desired items in Shopping bag for your next visit.

Your information will be saved securely for a faster, more convenient, experience at checkout.

You will also receive first-hand information regarding Very Matters updates and to enjoy membership exclusive promotions.

Shipping and Delivery

Q: How can I track my order?

A: When your order is ready for shipping, you will receive the tracking information via email. To track your order, simply enter your tracking number on our courier partner’s official website for shipment details.

 

Q: How much do you charge for delivery?

A: Hong Kong SAR – As a Hong Kong based company, Very Matters offers free delivery service to all order deliver to Hong Kong SAR.

Other destinations – You may quickly check the estimate shipping cost using the “Calculate shipping” function at our Shopping Bag page.Upon entering the full shipping address, the shipping cost will be automatically adjusted and shown on the Check Out page.

 

Q: Will I be charged any duties or taxes?

This charge is determined by your local customs authority and payment of this charge is necessary to release your order from customs. For further information, please consult your local customs office.

Return or Exchange

Q: Can I return or exchange an item?

A: Customer may request a return or exchange within 5 days of the delivery date.

The item must be unworn and unwashed, together with the original packaging and receipt.

Delivery fees, taxes and duties will not be refunded for any return or exchange.Customer will be responsible for covering the shipping costs to return or exchange the item.

Very Matters reserves the right to reject any returning products, please Contact us to address any issues or concerns you have regarding the item you wish to return.

Miscellaneous

Please Contact us, we are here to help you with any enquiry